Support
Get help with Lyfto.
Last updated: 2026-10-03
Lyfto is a workout tracker for iPhone with an AI coach that has read your whole training history. If something isn't working or you have a question, this is the fastest way to get help.
Contact us
Email supportlyfto@gmail.com and we'll get back to you, usually within 1–2 business days. Lyfto is made by Aksel Cornelius Bjorland.
To help us reach a fix faster, please include your device model, iOS version, and a short description of what you expected versus what happened. Screenshots are welcome.
Frequently asked
Bringing your history from another app
First export a CSV from your old app (usually under its Settings, called Export or Export data) and save it to Files. In Lyfto, tap your profile picture (top left on Home, or top right on Social), then the gear icon to open Settings. Under Data, tap Import data and pick the file. Lyfto reads CSV exports from Strong, Hevy and Fitbod.
Your data isn't syncing across devices
Make sure you're signed in to the same account on each device and have a network connection. Lyfto saves everything on the device first and syncs in the background, so nothing is lost. Your data catches up once you're back online. You can also tap Sync now under Settings, Data.
Exporting or deleting your data
Tap your profile picture (top left on Home, or top right on Social), then the gear icon to open Settings. Under Data, Export data gives you a standard JSON file with everything. Under Account, Delete account permanently removes your account and its data from our servers. No app or can't sign in? Our Delete account page (linked below) explains how to ask us by email.
The AI coach isn't responding
The coach needs a network connection. If it still isn't answering, fully close and reopen the app. If the problem continues, email us with the rough time it happened so we can check our logs.
Heart rate or Apple Health isn't showing
In Lyfto, open Settings, then Data, and tap Apple Health to allow access. If you declined earlier, allow Lyfto in the Health settings on your iPhone under Data Access & Devices. Heart rate is read live during a workout on supported devices.
Managing or cancelling Lyfto Pro
Lyfto Pro is billed and managed by Apple. To change or cancel it, open the subscriptions list in your App Store account settings. If a purchase isn't showing up in the app, email us and we'll look into it.
Privacy & terms
See our Privacy Policy for how Lyfto handles your data.
Want to delete your account? The Delete account page shows the steps in the app, and how to ask us by email if you don't have the app or can't sign in.