Delete your Lyfto account

Delete it in the app

This is the fastest way, and the account is deleted right away.

1. Open Lyfto and sign in to the account you want to delete.
2. Tap Social in the tab bar at the bottom.
3. Tap your profile picture in the top right corner.
4. Tap the gear icon (Settings) in the top right corner.
5. Scroll to the bottom, to Account, and tap Delete account.
6. Tick I understand and tap Delete account.

Want a copy of your data first? Tap Export your data first? on the same screen before you confirm.

Uninstalling the app does not delete your account.

No app, or can't sign in?

Send an email to supportlyfto@gmail.com and ask us to delete your account. If you can, send it from the email address you use for Lyfto, and write that address in the message so we know which account it is.

Write the email

We may reply to check that the account is yours before we delete anything. We usually answer within 1 to 2 business days, delete the account within 30 days at the latest, and tell you when it is done.

What gets deleted

• Your account and login: your email address and how you sign in.
• All your workouts, personal records, body weight, body measurements and progress photos.
• Your templates, programs, custom exercises, favorites, goals and coach settings.
• Your profile and profile picture, your posts with their photos, comments and likes, the likes and reactions you gave, who you follow and who follows you, your group memberships and your league placement.
• Your direct messages. A conversation you were part of is deleted for the other person too, including their messages in it.
• Blocks and reports you made, the tokens we use to send you notifications, and any Pro access or invite rewards on the account.
• On the phone where you delete, the app signs you out and clears your coach chats and settings. To remove anything else the app saved there, such as copies of your progress photos, uninstall the app. Do the same on any other phone where you used Lyfto.

What is kept, and for how long

• Comments you wrote on other people's posts stay under those posts until the post is deleted, but they show as from a [deleted user] and are no longer linked to you. This includes the text of comments you deleted earlier: deleting a comment hides it, but the text is kept. If you want your comments removed too, tell us by email (see above).
• Groups you created carry on for the other members, and the member who has been in the group longest becomes the new owner. A group with no other members is deleted.
• Usage events stay in our records without your account ID, name or email address. Some of them hold training numbers, for example the weight and reps of a set you logged or how many workouts an import added. If someone invited you, the event for that still names their account.
• The results of the automatic safety check on photos you uploaded (safe or not, and why) are kept. Each one records the photo's file name, which contains your account ID (a random code), but the photo itself is deleted and the code no longer belongs to any account.
• Reports other people made about you, your posts or your comments, and bans from groups, are kept so our moderation history stays complete. They are stored under your account ID, not your name or email address.
• Questions you asked the coach went through our server to Google's Gemini service to be answered. We do not keep them on our servers, but Google may keep them, and photos sent for the safety check, for a limited time to detect abuse, under its Gemini API terms.
• Crash reports (device model, system version and error details, with no workout or chat content) are kept for up to 90 days and then deleted automatically. They can include your account ID and the text of a people search, because they record the web addresses the app called.
• Technical logs at our hosting providers, such as sign-in and request logs, can contain your email address or account ID until they are deleted. Automatic database backups are replaced within 30 days, and we never restore a deleted account from a backup.
• Deleting your account does not cancel a paid subscription. Cancel it in the subscription settings of the store where you started it.

Deletion is permanent

We cannot restore a deleted account or any of its data. Read the Privacy Policy for more about how Lyfto handles your data.